CBIES Trust Equation

Certified with IATF 16949, ISO series, and CE; full-process control with PPAP and other systems, defect rate ≤50 PPM, batch samples retained ≥1 year, accompanied by MTC and other reports. Each product/batch carries a unique code, enabling customers to scan for information. Quality issues are investigated within 24 hours and solutions provided within 48 hours, ensuring compliance with supply requirements.

We maintain strategic partnerships with domestic and international Tier 1 steel mills and renowned logistics providers, ensuring a steady inventory of raw materials. We reserve ≥30% production capacity, with production for incremental demand (≤20%) confirmed within 72 hours. Core components are stocked for ≥7 days, and supply disruptions are addressed with replenishment within 48 hours. Prototype samples are produced within 7 days, and small-batch orders are delivered within 15 days. We offer JIT "hourly" delivery plans and full-process visual tracking. In case of potential delays exceeding 72 hours, early warnings are issued, and dedicated teams are in place to handle demand fluctuations and risks.

Centered on efficient response and multi-channel service, we ensure a demand response time of ≤24 hours, with quotation response within 72 hours, order processing within 48 hours, and delivery within 30 days. General customer complaints are resolved within 48 hours, and major issues are addressed with a solution within 3 days. We assign dedicated account managers and establish multi-time zone teams to ensure timely service. Leveraging multiple systems, we achieve digital management and process visualization. Monthly meetings and quarterly reviews drive continuous optimization.

Core raw materials are sourced from dual suppliers with ≥30 days of safety stock, and key components have ≥7 days of stock. In the event of price increases exceeding 10%, cost-sharing is negotiated. We also share production line shutdown losses with our partners. Risk issues are addressed within 3 days, with compensation implemented within 15 days. Export orders are insured with credit insurance, and long-term contracts are hedged with financial tools to mitigate risks. Additionally, we offer flexible payment options and credit term support.

We establish dedicated cross-departmental teams to ensure efficient communication, with email responses within 2 hours. Orders are reviewed monthly, and quarterly sharing of purchasing policies and industry trends helps enhance supply chain performance. For A3-class first-time orders, we provide free samples. We support OA-based cooperation, and samples meet PPAP requirements, accompanied by full test reports. Small-batch trial production is available with a minimum order of 50 units, and the trial production cycle is ≤15 days, with the flexibility to adjust processes based on customer feedback.

Each year, we provide industry white papers, standard reports, and customized EDM emails to support customer decision-making. We help clients reduce costs and improve efficiency through material optimization, process improvements, and more. Additionally, we offer free label design and production services. A customer database containing multidimensional information and an industry case library are established for full lifecycle management. The customer bears the initial cost of mold investment, while the costs for subsequent wear-and-tear replacements and maintenance for 5 years after SOP mass production are covered by us. We also provide trial production and sample services that meet PPAP requirements, accompanied by test reports and validation data.

With four production bases, we produce 80,000 tons of steel pipes annually and deliver over 30 million parts annually.

CBIES has established a comprehensive management system covering the entire process of production, quality inspection, logistics, sales, and customer service. We have over 200 standardized SOP documents, ensuring that every step is traceable, quantifiable, and replicable, ensuring standardized processes, standardized operations, and efficient execution.

A synchronized information mechanism across departments such as project management, technology, sales, procurement, production, logistics, customer service, and customer management.

Integration of OA, ERP, QMS, and CRM systems to ensure seamless, real-time information flow.

Use of dashboards, weekly meetings, and online task tracking to ensure efficient execution of tasks across multiple departments.

Track order fulfillment rates, production progress, and abnormal responses, with KPI threshold alerts set to monitor and mitigate risks. Utilize 12 key KPIs to identify and control exceptions and risks effectively.

Real-time display of production, quality inspection, and logistics statuses, enabling quick decision-making.

MTC, 3.1 certificates, and hardness/roughness/dimension test reports accompany the shipment, ensuring full traceability.

Collect over 30 process improvement proposals from frontline staff each month. After evaluation, implement feasible suggestions to drive iterative upgrades. Metrics such as number of suggestions, adoption rate, and implementation cycle are all quantifiable.

Regularly undergo audits by organizations such as SGS and TUV to ensure continuous system improvement.

Automatically identify redundant inspections, excess inventory, and inefficient processes to improve resource utilization.

Reduce duplicate inspections, optimize inventory and production scheduling, lowering direct costs and waste.

Regularly analyze inventory turnover, scrap rates, and production waste, creating a closed-loop improvement mechanism.

Project and technical teams continuously develop innovative processes to reduce costs, improve efficiency, and enhance product quality.